Refund policy
Last updated: October 6, 2026
30-day First-Wash Guarantee
If you are not happy with your WashPair bags for any reason, contact us within 30 days of delivery and we will refund your order in full. You don't need to give a reason.
How it works
- Email support@washpair.com, use our Contact page, or reply to your order confirmation email. Please include your order number.
- You don't need to send the bags back. Keep them, give them away, or recycle them.
- We refund the full amount you paid to your original payment method within 3 business days of your request. Your bank may take 5–10 business days to show it.
Damaged, faulty or wrong item
If something arrives damaged, faulty, or not what you ordered, send us a photo within 30 days of delivery. We will send a free replacement or give you a full refund — your choice.
Lost or late orders
If your tracking shows no movement for 10 days, or your order has not arrived 30 days after it shipped, contact us. We will reship it for free or refund you in full.
Cancelling an order
You can cancel within 12 hours of placing your order for a full refund. After that, your order may already be on its way — but you are still covered by the 30-day First-Wash Guarantee.
Fair use
The no-reason refund under the First-Wash Guarantee is limited to one refund per household. Damaged, faulty, wrong, lost and late orders are always covered.
Questions
Email support@washpair.com or use our Contact page. We reply within 1 business day.